Privacy Policy

Last updated: August 2, 2026

1. Introduction

Universal Grid SMC Ltd. ("UGSMS", "we", "us", or "our") operates the UGSMS platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

2. Information We Collect

Account Information: Name, email address, phone number, and billing details when you create an account.
Usage Data: Information about how you use our platform, including message logs, delivery reports, API usage, and login activity.
Contact Data: Phone numbers and contact information you upload or enter for the purpose of sending SMS messages.
Device & Browser Data: IP address, browser type, operating system, and device identifiers collected automatically when you visit our website.

3. How We Use Your Information

To provide, operate, and maintain our SMS services.
To process your transactions and manage your credit balance.
To send you service-related communications (account alerts, billing notifications).
To improve our platform, fix bugs, and develop new features.
To comply with legal obligations and prevent fraud.

4. Data Sharing

We do not sell your personal information. We may share data with third-party SMS gateway providers solely for the purpose of delivering your messages. We may also disclose information if required by law or to protect our rights.

5. Data Retention

We retain your account data for as long as your account is active. Message logs and delivery reports are retained for up to 12 months. You may request deletion of your data by contacting us.

6. Security

We implement industry-standard security measures including encryption in transit (HTTPS/TLS), secure API key authentication, and access controls. However, no method of electronic transmission is 100% secure.

7. Your Rights

You have the right to access, correct, or delete your personal data. You may also request a copy of your data or withdraw consent at any time by contacting us at sales@ugmail.co.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

9. Contact Us

If you have questions about this Privacy Policy, contact us at:

Universal Grid SMC Ltd.
Bunamwaya, Ngobe · P.O. Box 980620, Kajjansi, Uganda
Email: sales@ugmail.co · Tel: +256 791 256 041